What to do when printer continues shows offline
Printer is offline what to do? How can I troubleshoot printers and turn from offline to online. Several users have recently complained that they often see the printer go offline either automatically or after a period of inactivity, which can range from 10 to 30 minutes.
This problem can be very problematic because users will not be able to print pages because the printer itself will be taken offline and documents will be added to the queue only if they are directed to print.
Why does it say my printer is offline
There are several different reasons why you might see your printer occasionally go offline. Some of the reasons why the printer temporarily goes offline are, among others:
- Static IP: The port you assign to the printer is not static. In the case of a dynamic port, the IP may change, which may conflict with the information stored on the computer.
- Antivirus software: Antivirus software is known to cause printer problems when it blocks its operation due to a false positive.
- Driver Problems: The driver Installed against the printer may not work properly and may cause the printer to go offline again and again.
- Use printer offline: Windows has a feature that allows you to use the printer offline. If this option is selected, it can take the printer offline and start printing queued documents instead of printing them.
Before continuing with the solution, make sure you are logged in as an administrator on your account and that the network options you use to connect the printer to your computer are set correctly.
Change a printer’s status from “offline” to “online”
Antivirus software and firewalls are known to cause problems when they issue false positives against already verified actions and do not pose a threat at all. In this case, you can temporarily disable all antivirus software and the firewall and see if the issue is resolved.
One particular application that has been known to cause problems is BitDefender. However, you should try disabling all of these applications to see if this causes the trick. You can read our article on how to turn off antivirus. Once you are absolutely sure that Firewall / Antivirus is stopped, you can continue printing documents to see if that solves the problem.
Printer is offline or not responding – Get Back Your Printer Online via SNMP
Simple Network Management Protocol (SNMP) is a renowned network management protocol used to gather information and configure network devices that include printers, servers, hubs, etc. This protocol is known to cause problems with printers and can cause it to go offline. . Configure your port settings and see if you can fix it.
- Press Windows + R, type “control” in the dialog box, and press Enter.
- Once on the control panel, select Show devices and printers present under Hardware and Sound. View devices and printers – control panel
- Your printer will be listed here. Right-click it and select Printer Properties.
- Now locate the port to which the printer is currently connected. Select it and click Configure Port.
- Once in the port configuration settings, clear the SNMP Status Enabled option. Save changes and exit.
- Disable SNMP status enabled
Now try using the printer and see if the problem is resolved.
Check the printer IP address not working
If both of the above methods do not work, you must verify that the IP address that the printer uses does not contain a dynamic IP address. If it is a dynamic IP, the printer will automatically change its IP address as soon as the router lends an IP. After verifying the validity, need to make sure that the IP address used is unique and the same as on your computer.
- Go to the printer properties and click the Ports tab as a workaround.
- Here you must select a static IP that your printer can use. Please note that this is a very important step.
- After selecting the correct port, click Configure Port.
- Now check the port name and address. Make sure they match the system you are currently using. Corresponding printer port and port in Windows. Save changes and exit.
- Now check if the problem is solved.
When selecting a port, also make sure that the WSD port is not selected. This is known to cause printer problems.
Set Printer as Default printer
Windows 10 has a feature where you can print a document offline. This allows users to store their documents in the print queue and print them later when the printer is reconnected. This feature is known to cause problems. will disable it and see if it resolves our error.
- Go to the printer properties according to the first solution.
- Right-click the printer and select View Print.
- Now click on Printer and uncheck Use Printer Offline
- Save changes and exit. Now check if the problem is solved.
How do I reinstall the printer driver
If all of the above methods don’t work, can try reinstalling the printer drivers from Device Manager. There are many cases where the printer may not be able to connect to the network properly due to damaged or outdated drivers and may disconnect from time to time.
- Press Windows + R, type “devmgmt.msc” in the dialog box and press Enter.
- Once in Device Manager, expand the Display Devices category, locate the printer, right-click it, and select Uninstall a Device. Uninstall printer drivers
- When prompted, also select Delete Drivers. Now turn off the printer and restart the router and computer. Now try connecting to the printer from scratch and see if the problem is resolved.